Community Host and Event Specialist

Company: American Family Insurance and the Institute for Corporate and Social Impact

Position Type: Part-Time

Position: Community Host and Event Specialist

Spherion, in partnership with American Family Insurance and the Institute for Corporate and Social Impact (Institute), is currently recruiting for a Community Host and Event Specialist. This position requires working 100% on-site at the Institute, facilitating and curating daily positive guest experiences.

Pay is $20/hr.

 

The schedule is for 5 – 20 hours a week.

 

The availability needed for this role is M-Sat 7:30am – 7pm CST. The part-time shifts will be within this availability.

Temporary assignment with 6 months duration with possible extension.

Must be 100% vaccinated to enter the American Family campus.

Want to be a part of building community and closing equity gaps? Join our team as a Community Host and Event Specialist, caring for and supporting our community innovation and collaboration space, and fostering an inclusive atmosphere and positive guest experience.

 

Responsibilities:

Hospitality

    • Creating a positive, welcoming, and inclusive climate and warmly greeting each participant and guest to Institute event spaces.
      Providing a high level of customer service to all guests and vendors.
      Remaining present and in service of those we’re hosting and the work they’re doing in the community.

 

Space Activation

      • Opening and closing the event space.
      • Reviewing event details and preparing event spaces by setting-up, rearranging and resetting event furniture and resources as needed.
      • Assisting event leads and guests with AV needs and possible troubleshooting.
      • Maintaining space signage and chalkboards.
      • Maintaining clean, safe, and sanitary event spaces and Community Kitchen, which includes maintenance of coffee/tea station, refrigerator, dishwasher, and other areas.
      • Maintaining inventory of resources and supplies and stocking and organizing event spaces.
      • Checking the working order of technology throughout the space regularly.

 

Operational Excellence

        • Performing Institute space tours/introductions on occasion.
        • Developing and maintaining working relationships with appropriate staff.
        • Monitoring and communicating successes and/or concerns to the Community Manager on a consistent basis.
        • Helping document space metrics.
          Assisting with miscellaneous Institute projects and other duties as assigned.

 

Requirements:

  • Applicants must have an interest, background, and skill in working with the public and interacting with individuals and groups to foster a positive customer experience.
  • Some hospitality and/or customer service experience preferred.

 

Minimal Qualifications:

  • Excellent communication and interpersonal skills and being excited to openly communicate with all guests.

  • Detail oriented and strong organizational skills.

  • Self-motivated.

  • High school graduate, dependable, interested in working with the public and has a positive attitude.

  • Interest in the work of the Institute and ability to convey that to the public and guests using the space.

  • Ability to attend scheduled work shifts, mandatory training, and meetings.

  • Having a very flexible schedule to accommodate the coverage needs of the space.

 

American Family Insurance and the Institute for Corporate and Social Impact does not discriminate in any manner contrary to law or justice on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability or veteran’s status in administration of programs or in the employment of faculty and staff. EOE.